GTP Help Desk
Stratus Innovate 2025

Ticket responses may be slower during Stratus Innovate 2025, August 18th -> 20th. Thank you for your patience!

If you are present at Stratus Innovate 2025, find us at the Service Desk table!

  1. GTP Help Desk
  2. GTP Help Desk

GTP Help Desk

Welcome! You can raise a Help Desk request from the options provided.

  • Beta Testing Form

    Use this to give feedback or report bugs in correlation to a beta test you are a part of.

  • CSG/SD Service Requests

    Please submit any bugs to service desk and/or service requests for GTP Software Inc. products.

Powered by Jira Service Management
{"xsrfToken":"ae05c828782d197e092366775d77960237b0f505_lout","branding":{"id":"3","key":"sdtest","name":"GTP Help Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/973436f3-b114-45c1-a4c6-2c63b72620df/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOWFkN2RhYS04ZWFkLTRjNTMtODZmMC03NjM5OTNkYzI4NDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk3MzQzNmYzLWIxMTQtNDVjMS1hNGM2LTJjNjNiNzI2MjBkZiI6WyJyZWFkIl19LCJleHAiOjE3NTc3MTg5NTAsIm5iZiI6MTc1NzcxODM1MH0.NXB2QVWMQSEDxLGHuc3Zj4Y3zrexzRtxDbiuhzKivXU&client=a9ad7daa-8ead-4c53-86f0-763993dc2848&mode=fit","logoId":"973436f3-b114-45c1-a4c6-2c63b72620df","isLogoAvailable":true,"helpCenterTitle":"GTP Help Desk","sharedPortalName":"GTP Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"GTP Help Desk","sharedPortalName":"GTP Help Desk","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#045198","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOWFkN2RhYS04ZWFkLTRjNTMtODZmMC03NjM5OTNkYzI4NDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTc3MTg5NTAsIm5iZiI6MTc1NzcxODM1MH0.ZUVIHATNZ0G6sKGXey0ts24FnyUstjrVxF-k19pfYvo&client=a9ad7daa-8ead-4c53-86f0-763993dc2848&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#045198","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"sdtest","projectId":11659,"serviceDeskId":3,"name":"GTP Help Desk","description":"<p>Welcome! You can raise a Help Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"144","name":"Beta Testing Form","descriptionHtml":"","callToAction":"Beta Testing Form","introHtml":"<p>Use this to give feedback or report bugs in correlation to a beta test you are a part of.</p>","icon":12059,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12059","groups":[42],"key":""},{"id":"126","name":"CSG/SD Service Requests","descriptionHtml":"","callToAction":"CSG/SD Service Requests","introHtml":"<p>Please submit any bugs to service desk and/or service requests for GTP Software Inc. products.</p>","icon":11923,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11923","groups":[42],"key":""},{"id":"35","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"","icon":11923,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11923","groups":[],"key":""},{"id":"56","name":"Cannot do work","descriptionHtml":"","callToAction":"Cannot do work","introHtml":"<p>Production application down or major malfunction affecting business and a high number of users.<br class=\"atl-forced-newline\"> Examples: <br class=\"atl-forced-newline\"> - Field Orderz is experiencing a major function error <br class=\"atl-forced-newline\"> - There is a problem with your company setup</p>","icon":11923,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11923","groups":[],"key":""},{"id":"32","name":"Cannot do work","descriptionHtml":"","callToAction":"Cannot do work","introHtml":"<p>Production application down or major malfunction affecting business and a high number of users.<br class=\"atl-forced-newline\"> Examples: <br class=\"atl-forced-newline\"> - STRATUS is down or our users are unable to access it. <br class=\"atl-forced-newline\"> - Cannot publish a model that is needed ASAP</p>","icon":11923,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11923","groups":[],"key":""},{"id":"24","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11900,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11900","groups":[],"key":""},{"id":"31","name":"I can do work but with difficulty","descriptionHtml":"","callToAction":"I can do work but with difficulty","introHtml":"<p>Some degradation of application performance or functionality. <br class=\"atl-forced-newline\"> Example: <br class=\"atl-forced-newline\"> - I have a non-critical import/publishing issue that I’d like to get resolved.</p>","icon":11923,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11923","groups":[],"key":""},{"id":"57","name":"I can do work but with difficulty","descriptionHtml":"","callToAction":"I can do work but with difficulty","introHtml":"<p>Some degradation of application performance or functionality. <br class=\"atl-forced-newline\"> Example: <br class=\"atl-forced-newline\"> - I have a problem with one of my services</p>","icon":11923,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11923","groups":[],"key":""},{"id":"30","name":"Minor Annoyance","descriptionHtml":"","callToAction":"Minor Annoyance","introHtml":"<p>Issue or question with limited business impact. <br class=\"atl-forced-newline\"> Example: <br class=\"atl-forced-newline\"> - Project Role control is not hiding the Packages tab as I would expect.</p>","icon":11923,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11923","groups":[],"key":""},{"id":"58","name":"Minor Annoyance","descriptionHtml":"","callToAction":"Minor Annoyance","introHtml":"<p>Issue or question with limited business impact. <br class=\"atl-forced-newline\"> Example: <br class=\"atl-forced-newline\"> - There is a visual glitch with the piping</p>","icon":11923,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11923","groups":[],"key":""},{"id":"33","name":"New Feature Request","descriptionHtml":"<p>Please explain what you would like added and why in as much detail as possible. Mock-ups are a great addition! <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","callToAction":"New Feature Request","introHtml":"<p>This form is for new feature requests we need to write a description maybe containing an example or two here.</p>","icon":11923,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11923","groups":[],"key":""},{"id":"37","name":"New Feature Request","descriptionHtml":"","callToAction":"New Feature Request","introHtml":"","icon":11923,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11923","groups":[],"key":""},{"id":"55","name":"New Feature Request","descriptionHtml":"<p>Please explain what you would like added and why in as much detail as possible. Mock-ups are a great addition! <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","callToAction":"New Feature Request","introHtml":"","icon":11923,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11923","groups":[],"key":""},{"id":"75","name":"Service Request","descriptionHtml":"<p>Please download and fill out the New Service Form found here: <a href=\"https://fieldorderz.gtp.one/New%20Service%20Form.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">New Service Form </a><br> Once the form is filled out upload it to the attachment section and the sales team will reach out with a quote for creating/editing the service.</p>","callToAction":"Service Request","introHtml":"<p>Downloadable form for Field Orderz<br> Examples:<br> - Creating a new Field Orderz service<br> - Editing an existing Field Orderz service</p>","icon":11896,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11896","groups":[],"key":""},{"id":"36","name":"Support Ticket","descriptionHtml":"","callToAction":"Support Ticket","introHtml":"","icon":11923,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11923","groups":[],"key":""},{"id":"34","name":"Training Request","descriptionHtml":"","callToAction":"Training Request","introHtml":"","icon":11923,"iconUrl":"https://service.desk.gogtp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11923","groups":[],"key":""}],"reqGroups":[{"id":42,"name":"Help Desk"}],"orderMapping":{"42":[144,126],"17":[32,31,30,34,55],"15":[32],"16":[32],"14":[34]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2ac406fa-440d-3218-9562-74656d2a0aab","appLinkName":"System Confluence","appLinkUrl":"https://gtpservices.atlassian.net/wiki","spaceKey":"SK","spaceName":"STRATUS Knowledge Base","spaceUrl":"https://gtpservices.atlassian.net/wiki/spaces/SK","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://gtpservices.atlassian.net","https://service.desk.gogtp.com"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"Stratus Innovate 2025","userLanguageMessageWiki":"<p>Ticket responses may be slower during Stratus Innovate 2025, August 18th -&gt; 20th. Thank you for your patience!</p>\n<p>If you are present at Stratus Innovate 2025, find us at the Service Desk table!</p>","defaultLanguageHeader":"Stratus Innovate 2025","defaultLanguageMessage":"Ticket responses may be slower during Stratus Innovate 2025, August 18th -> 20th. Thank you for your patience! \n\nIf you are present at Stratus Innovate 2025, find us at the Service Desk table!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOWFkN2RhYS04ZWFkLTRjNTMtODZmMC03NjM5OTNkYzI4NDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTY1OSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTc3MTk1NTAsIm5iZiI6MTc1NzcxODM1MH0.WonKuczqdUaf94QQb1Nl2lN7GxARDhak1QvsUb-ojTc","targetCollection":"upload-project-11659","endpointUrl":"https://api.media.atlassian.com","clientId":"a9ad7daa-8ead-4c53-86f0-763993dc2848","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"GTP Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://gtpservices.atlassian.net/wiki","kbLinkDomainURLs":["https://gtpservices.atlassian.net","https://service.desk.gogtp.com"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Fservice.desk.gogtp.com&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJlNWI2NzYwMGUzMmNiYmM5Y2RjZjk2MzIwMjUwMWNjODk3Y2FkZjM5NTk3OWY0ZDcwODI0NjgzYTJjMjE0YjZkIiwiaXNzIjoiamlyYToyZWI5YmEyZi05N2FjLTRjZTktODFiMS01NWYxMjIzMWRiMzAiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzU3NzE5MjUwLCJpYXQiOjE3NTc3MTgzNTB9.Giu9_6mxdoBWFa1GBj4E7aQDPCEKbD4KrERxFspA9Pw\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6MmViOWJhMmYtOTdhYy00Y2U5LTgxYjEtNTVmMTIyMzFkYjMwIiwiY29udGV4dCI6eyJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvZ3Rwc2VydmljZXMuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvc2VydmljZS5kZXNrLmdvZ3RwLmNvbSJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU0QiLCJpZCI6IjExNjU5In19fSwiZXhwIjoxNzU3NzE5MjUwLCJpYXQiOjE3NTc3MTgzNTB9.pCiRvvhY_R1FlkCcLvp3CTtRPTAr5DNoppIILrvoZuQ\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://gtpservices.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://service.desk.gogtp.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SD\\\",\\\"id\\\":\\\"11659\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SD\\\",\\\"project.id\\\":\\\"11659\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"America/Denver\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://service.desk.gogtp.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=gtpservices","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ae05c828782d197e092366775d77960237b0f505_lout","baseUrl":"https://service.desk.gogtp.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://gtpservices.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a9ad7daa-8ead-4c53-86f0-763993dc2848","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f2db174cfb1645b4b36fae81eb4ecf34","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}